Our primary call center is staffed by employees of CARS at our headquarters in San Diego, CA. Customer Service employees are carefully trained to handle donations with gratitude and skill.
Nationwide towing and pick up is on us!
Our approach to the implementation and maintenance of nonprofit vehicle donation programs is similar to its approach to each potential donor; CARS' goal is complete satisfaction for each donor and each program partner.
We provide vehicle donation processing service in the contiguous 48 states as well as The District of Columbia without limitation. In Alaska, CARS services the Fairbanks and Anchorage areas with a 50 mile service radius. In Hawaii, CARS services the island of Oahu and the island of Hawaii. CARS is licensed and bonded as required to meet all legal qualifications to operate in all states and The District of Columbia.
CARS contracts with third-party vendors to provide towing and auction services, as determined by the location / market of the donated vehicle. Our criteria for service performance level for vendors are unique in the industry. Vendors are selected according to location, pricing, service, competency, and coverage area. They must be able to adhere to exacting standards for customer service, prompt and courteous pick up, and price expectations for donations.
CARS utilizes a network of nationwide suppliers to maximize donation proceeds. In addition to Dealer or Public Auctions, many of CARS suppliers offer specialized services, including
- Online Auctions
- International Auctions
- Direct Buyers
- Scrap Metal Buyers
Unlike companies that rely on national auction houses alone, CARS has the flexibility to expand its network of suppliers based on the growth of its partner vehicle donation program. All CARS third-party suppliers are required to sign a binding contract acknowledging the level of standards expected and required before conducting business on behalf of CARS and the organizations they serve.
When a donation is received on behalf of a specific nonprofit partner in a given week, the partner will receive the donation intake report. The report, sent to designated recipients, contains preliminary details regarding a donation. This report is automatically generated and emailed to the partner through the CARS database on behalf of CARS Development Team. The same information is made available to the partner through access privileges to the CARS online account portal.
The report specifies all the final details of the vehicle donation once CARS has received the funds and recorded all revenue and expenses. The report includes donor name and address information as well as sale price, tow and auction fees, and net revenue for each donated vehicle sold. Disbursements are scheduled once or twice every week to ensure timely issuance of all funds.
CARS provides a robust package of marketing materials that are complimentary to every CARS partners. Click here to learn more